How does your service work?
With helpdesk outsourcing, MTG can answer all of your IT support and helpdesk calls from both your own staff or your customers. We have a number of service options available, from 24x7x365 fault logging, first-line triage, troubleshooting or a full end-to-end IT support service.
Our engineers are available 24×7 and they are experienced with a wide variety of IT systems, end-user applications and server platforms.
We work in a number of different ways to support our customers. Your service can be a fully outsourced, bespoke 24×7 solution or one where we augment your existing IT or technical teams – a seamless extension to your business.
How much does it cost?
Our most popular IT Helpdesk service is an all-inclusive model. We work with you to establish the volume of calls, the activities (i.e. logging faults, first-line support) and the method of service provision. For many customers, we use our own service desk software and in other cases, we have secure access to our customers’ helpdesk or CRM system.
Once we can establish the method of working, the commercial model is based on the number of calls, hours of cover and the complexity of the service provision.
The outsourced helpdesk may range from simply logging faults or resetting passwords, to more complex IT support or network troubleshooting.
All of our customers find that our service delivers real value and the increased hours of cover increase customer and user satisfaction.