Small Business IT Support
MTG are specialists in the provision of IT and technical support to small businesses. MTG can become your single point of contact for everything IT and technology related, letting you to focus on running your business and doing what you do best.
For a fixed monthly fee, our service delivers really value – covering all elements of IT; support calls, remote access, monitoring software and technical support.
Enterprise IT Support
For the enterprise, ITaaS ensures every aspect of your technical infrastructure is secure, resilient and well maintained – delivering consistent levels of performance at all times.
The 24×7 nature of our business allows us to monitor and support your core business systems on a round the clock basis. We can serve as the single point of contact for organisations who span different timezones, allowing a consistent approach to IT service management.
Our helpdesk and engineering teams are able to support your organisation in its entirety, or where you have an existing IT function – we can augment this existing resource or provide cover during times of demand or absence.
Features at a glance
Fixed Monthly Charge
Dedicated Account Manager
IT Support Features
IT Systems SupportMTG provide comprehensive IT systems support and technical advice to our customers by e-mail and telephone. We can support your desktop and server environments, business applications and network infrastructure
24x7 MonitoringWe can monitor your network, servers, PBX and internet connections 24/7/365. Our team will respond, often before you even know a fault exists, this can include liaising with your suppliers and equipment vendor ensuring a quick fix and recovery.
Remote SupportOver 80% of our faults can be resolved remotely. With permission, we can securely access your workstations, servers or network – promptly diagnosing and resolving faults, often within minutes. This means you can resume your work and not have to wait for a site visit.
Supplier ManagementUsing our extensive industry experience, we can ensure your suppliers and partners are working to suit the needs of your business and that you are getting the best deal, commercially and technically.
Networks and TelecomsOur services include the management and support of your IT networks, internet connections, PBX and telecoms systems. We can also work with you to ensure you using the full capabilities of your existing systems, making the most of your investment.
Fully Managed ServiceWith our Fully Managed Service, MTG can take responsibility for all elements of your IT, voice and network. For a fixed monthly fee backed by an SLA that ensures a rapid response.
Pre-Paid SupportSome clients opt for Pre-Paid Support Hours that can be used for general IT support or project work. Support can be complemented with an SLA and is a good compromise between ad-hoc and a fully managed service.
Ad-Hoc SupportAd-hoc Support is available on request. This is charged by the hour and response-times are strictly on a best-effort basis.
Device as a Service
Device-as-a-Service (DaaS) is an optional addon to our ITaaS product. Through a fixed monthly DaaS fee, we provide access to desktop, server, print and network hardware – including the latest operating systems. This opex based model delivers a deterministic cost base, the latest hardware and software, for a fixed monthly fee. When DaaS is incorpoated into your ITaaS agreement, we are then responsible for every aspect of your IT environment, from user support to applications, hardware to software, and with overall responsibility for your end-user support.