Helpdesk : 24x7x365
Minerva House, Ballafletcher, Douglas, Isle of Man, IM44QJ
+44 1624 640400

Technical Support / Helpdesk Manager

We require a Technical Support / Helpdesk Manager to lead our 24x7x365 helpdesk and MSP support team. The right candidate will be focused on technical excellence, the highest levels of customer service and be committed to helping the company position itself as the industry leading IT MSP. Working with customers from a variety of industries, we expect an SMB-friendly, Enterprise Ready mindset.

You will have a core role on our helpdesk; not only managing and mentoring your team members, but actively participating in support tickets, escalations and maintenance tasks. Given this is an active technical role; you will need to have the passion, skills and interest in IT services and technical support provision. Read more

C# developer

We’re looking for a good C# developer to join our busy development team. You will be experienced in building APIs or applications in C# and will be responsible for designing and implementing tools and systems used in our eGaming platforms.

Experience of working with cloud-based infrastructure such as AWS and CI/CD is a bonus. Excellent communication skills are a must as you will be interacting with designers, clients and management daily.

Skills and Capabilities

Required

  • Excellent knowledge of the C# language and .NET framework.
  • Strong database skills (MS-SQL Server).
  • Strong knowledge of web-based API design principles – MVC, IoC, REST, SOAP.
  • Experience with Git or similar distributed source control systems.
  • Ability to communicate clearly with clients and management.
  • Desire to learn new skills and technologies.
  • Ability to manage competing timelines and priorities in a composed fashion.
  • Sense of humour.

Desirable

  • A good knowledge of JavaScript, preferably with Bootstrap/jQuery/Angular or React expertise, is highly desirable.
  • Capabilities in other languages, preferably C++, Node or Python, are also good.
  • CI/CD management, especially in a cloud environment.
  • Hands-on experience with AWS.
  • E-gaming development experience.

Key attributes

Take ownership: Everyone can get involved in helping drive our projects forward. Everyone is empowered to make things happen so we need people that speak up, challenge the ordinary and own their work.

Be passionate: Our team has enthusiasm, zeal, drive and motivation. You will need to demonstrate that you care and are passionate about what you do.

Have fun: We believe that in order to deliver your best you need to have fun at work. There is pressure to get things done and deadlines to meet, but we want everyone to have fun doing it.

Team relationships: You will need to operate effectively within a team of diverse people and build professional relationships with your team and senior management.

Training

Full training will be given. This will include a combination of in-house, CBT and classroom training.

Salary

  • Salary is commensurate with skills and experience.

How to apply

Please e-mail your CV (in PDF format) to the following address:

hr@mtg.im

If you have any questions relating to the role, please also get in touch!

ROLE – C# Developer

Field Services Engineer

Working within a team of four, the role is focused on the diagnosis, troubleshooting, installation, deployment, repair and maintenance of IT systems, technology and network infrastructure distributed throughout the Isle of Man.

Our clients include international banks, life assurance firms, IT vendors, retail stores and e-Gaming companies. The systems and infrastructure that we maintain is in customer offices, several of the Isle of Man’s datacentres and retail branches. In addition to acting on behalf of our clients, you will also undertake site visits on behalf of MTG in relation to its managed IT service provision.

Key Responsibilities

  • Break-fix for IT vendor systems ranging from desktops, laptops, SANs and server systems. We attend site liaising with both the vendor and the end-user, to troubleshoot, diagnose and fix the relevant system. In all cases, we have escalation access and support from the vendor.
  • Break-fix for ATM and retail equipment, including ATM, EPOS, self-checkout and similar retail systems. Working on systems/platforms from NCR, Diebold/Cennox amongst many others.
  • Installation, maintenance and upgrade programmes on behalf of IT equipment vendors and systems integrators. This could include ATM upgrades, desktop deployments or the implementation of new storage systems.
  • Break-fix
  • Equipment moves and relocation of key vendor systems. This could be managed projects to relocate equipment between datacentres or during office or branch moves.
  • Warranty service centre for several IT equipment vendors. We attend site, troubleshoot and fit replacement parts, collect equipment and undertake diagnostics.
  • Parts and spares management. We regularly liaise with IT vendors and couriers in regard to spare shipments and logistics coordination were parts are required.

Skills & Experience

  • Minimum 4-years’ experience in a similar systems engineer / field engineering role.
  • Excellent customer facing, organisational and communication skills.
  • Customer focused, self-motivated and an excellent team player.
  • Troubleshooting, fault finding and diagnostics skills.
  • Experience of IT systems including ATM, Server, Desktop, Laptop and Storage Hardware.
  • Understanding of hardware and software interfacing.
  • Experience working with ATM and computer hardware.
  • Broad technical skillset and an aptitude to learn new systems.
  • Willingness and ability to learn new skills and become proficient in new hardware platforms.
  • Valid driver’s license.

Working Hours

  • Working hours between 08:00 and 18:00 (Flexi-time)
  • 35-hour week
  • You will be expected to participate on our on-call rota, which may require evening and weekend work in the event of an on-call incident.

Training

Full training will be given. This will include a combination of in-house, CBT and classroom training.

Salary

  • Salary is commensurate with skills and experience.

How to apply

Please e-mail your CV (in PDF format) to the following address:

hr@mtg.im

If you have any questions relating to the role, please also get in touch!

Download the role description

ROLE – Field-Services-Engineer

Helpdesk Operatives (Evenings and Weekends)

We have a requirement for additional Helpdesk Operatives to work in our IT helpdesk team. Our helpdesk team is responsible for IT technical support for a wide range of managed service customers throughout the Isle of Man, UK and Europe. You will be the first point of contact for support queries; with full responsibility for logging and handling tickets, troubleshooting problems, fault resolution, escalation and follow up.

It is essential that our helpdesk team are motivated, natural problem solvers and willing to work in a fast-paced environment. A genuine interest in IT, striving for technical excellence and a focus on customer services is an integral part of our culture. Read more

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+44 1624 640400