Helpdesk : 24x7x365
Minerva House, Ballafletcher, Douglas, Isle of Man, IM44QJ
+44 1624 640400

Technical Support / Helpdesk Manager

We require a Technical Support / Helpdesk Manager to lead our 24x7x365 helpdesk and MSP support team. The right candidate will be focused on technical excellence, the highest levels of customer service and be committed to helping the company position itself as the industry leading IT MSP. Working with customers from a variety of industries, we expect an SMB-friendly, Enterprise Ready mindset.

You will have a core role on our helpdesk; not only managing and mentoring your team members, but actively participating in support tickets, escalations and maintenance tasks. Given this is an active technical role; you will need to have the passion, skills and interest in IT services and technical support provision. Read more

C# developer

We’re looking for a good C# developer to join our busy development team. You will be experienced in building APIs or applications in C# and will be responsible for designing and implementing tools and systems used in our eGaming platforms.

Experience of working with cloud-based infrastructure such as AWS and CI/CD is a bonus. Excellent communication skills are a must as you will be interacting with designers, clients and management daily.

Skills and Capabilities

Required

  • Excellent knowledge of the C# language and .NET framework.
  • Strong database skills (MS-SQL Server).
  • Strong knowledge of web-based API design principles – MVC, IoC, REST, SOAP.
  • Experience with Git or similar distributed source control systems.
  • Ability to communicate clearly with clients and management.
  • Desire to learn new skills and technologies.
  • Ability to manage competing timelines and priorities in a composed fashion.
  • Sense of humour.

Desirable

  • A good knowledge of JavaScript, preferably with Bootstrap/jQuery/Angular or React expertise, is highly desirable.
  • Capabilities in other languages, preferably C++, Node or Python, are also good.
  • CI/CD management, especially in a cloud environment.
  • Hands-on experience with AWS.
  • E-gaming development experience.

Key attributes

Take ownership: Everyone can get involved in helping drive our projects forward. Everyone is empowered to make things happen so we need people that speak up, challenge the ordinary and own their work.

Be passionate: Our team has enthusiasm, zeal, drive and motivation. You will need to demonstrate that you care and are passionate about what you do.

Have fun: We believe that in order to deliver your best you need to have fun at work. There is pressure to get things done and deadlines to meet, but we want everyone to have fun doing it.

Team relationships: You will need to operate effectively within a team of diverse people and build professional relationships with your team and senior management.

Training

Full training will be given. This will include a combination of in-house, CBT and classroom training.

Salary

  • Salary is commensurate with skills and experience.

How to apply

Please e-mail your CV (in PDF format) to the following address:

hr@mtg.im

If you have any questions relating to the role, please also get in touch!

ROLE – C# Developer

Field Services Engineer

Working within a team of four, the role is focused on the diagnosis, troubleshooting, installation, deployment, repair and maintenance of IT systems, technology and network infrastructure distributed throughout the Isle of Man.

Our clients include international banks, life assurance firms, IT vendors, retail stores and e-Gaming companies. The systems and infrastructure that we maintain is in customer offices, several of the Isle of Man’s datacentres and retail branches. In addition to acting on behalf of our clients, you will also undertake site visits on behalf of MTG in relation to its managed IT service provision.

Key Responsibilities

  • Break-fix for IT vendor systems ranging from desktops, laptops, SANs and server systems. We attend site liaising with both the vendor and the end-user, to troubleshoot, diagnose and fix the relevant system. In all cases, we have escalation access and support from the vendor.
  • Break-fix for ATM and retail equipment, including ATM, EPOS, self-checkout and similar retail systems. Working on systems/platforms from NCR, Diebold/Cennox amongst many others.
  • Installation, maintenance and upgrade programmes on behalf of IT equipment vendors and systems integrators. This could include ATM upgrades, desktop deployments or the implementation of new storage systems.
  • Break-fix
  • Equipment moves and relocation of key vendor systems. This could be managed projects to relocate equipment between datacentres or during office or branch moves.
  • Warranty service centre for several IT equipment vendors. We attend site, troubleshoot and fit replacement parts, collect equipment and undertake diagnostics.
  • Parts and spares management. We regularly liaise with IT vendors and couriers in regard to spare shipments and logistics coordination were parts are required.

Skills & Experience

  • Minimum 4-years’ experience in a similar systems engineer / field engineering role.
  • Excellent customer facing, organisational and communication skills.
  • Customer focused, self-motivated and an excellent team player.
  • Troubleshooting, fault finding and diagnostics skills.
  • Experience of IT systems including ATM, Server, Desktop, Laptop and Storage Hardware.
  • Understanding of hardware and software interfacing.
  • Experience working with ATM and computer hardware.
  • Broad technical skillset and an aptitude to learn new systems.
  • Willingness and ability to learn new skills and become proficient in new hardware platforms.
  • Valid driver’s license.

Working Hours

  • Working hours between 08:00 and 18:00 (Flexi-time)
  • 35-hour week
  • You will be expected to participate on our on-call rota, which may require evening and weekend work in the event of an on-call incident.

Training

Full training will be given. This will include a combination of in-house, CBT and classroom training.

Salary

  • Salary is commensurate with skills and experience.

How to apply

Please e-mail your CV (in PDF format) to the following address:

hr@mtg.im

If you have any questions relating to the role, please also get in touch!

Download the role description

ROLE – Field-Services-Engineer

Helpdesk Operatives (Evenings and Weekends)

We have a requirement for additional Helpdesk Operatives to work in our IT helpdesk team. Our helpdesk team is responsible for IT technical support for a wide range of managed service customers throughout the Isle of Man, UK and Europe. You will be the first point of contact for support queries; with full responsibility for logging and handling tickets, troubleshooting problems, fault resolution, escalation and follow up.

It is essential that our helpdesk team are motivated, natural problem solvers and willing to work in a fast-paced environment. A genuine interest in IT, striving for technical excellence and a focus on customer services is an integral part of our culture. Read more

Data Privacy Day – 28th January

What Is Data Privacy Day?

Millions of people are unaware of and uninformed about how their personal information is being used, collected or shared in our digital society. Data Privacy Day aims to inspire dialogue and empower individuals and companies to take action. It began in the United States and Canada in January 2008 as an extension of the Data Protection Day celebration in Europe. Data Protection Day commemorates the 28th January, 1981, signing of Convention 108, the first legally binding international treaty dealing with privacy and data protection. Data Privacy Day is observed annually on 28th January.

The National Cyber Security Alliance (NCSA) officially leads the Data Privacy Day campaign and is advised by a distinguished advisory committee of privacy professionals to help the campaign align with the most current privacy issues in a thoughtful and meaningful way.

What Should You Know About Encryption?

Encryption refers to the mathematical process of making a message unreadable except to a person who has the key to “decrypt” it into readable form.

Learn more about encryption here.

The One Thing That Protects A Laptop After It’s Been Stolen

When your laptop is lost or stolen, you aren’t just out £800 (or more). Your personal information is also accessible to whoever takes it, even if you have a password.

“Unfortunately, a typical password-protected user account does nothing to protect your data,” says Dennis Stewart, a security engineer at CipherTechs. “While the password will prevent someone else from logging into your computer, an attacker can still use other methods to copy files off.” If thieves remove the hard drive and put it into another computer, they have access to any files you have stored on it. In some cases, they can even reset the password on your PC and gain access to your email, passwords and other personal information.

Read the full The New York Times article here.

How To Encrypt Your Devices

When data is encrypted, it turns into a seemingly random collection of characters, unless of course you have the decryption key! The ability to encrypt all the data on a device is now usually built-in to its operating system, meaning there is no good excuse not to protect your privacy in this manner.

Learn how to encrypt your devises here.

Security as a Service

Security as a Service is a managed security solution for business that delivers high levels of protection against external, internal and insider threats. We offer a range of packages suitable for organisations of every size. The entry level packages deliver industry leading endpoint protection and web filtering, whilst the more advanced packages extend to file access monitoring, 2-factor authentication and regular vulnerability assessments.

Find out more

Harnessing technology to improve mental health in the workplace

It’s without a doubt that mental health is becoming acknowledged as one of the greatest challenges to face modern businesses. A report released by the Centre for Mental Health highlights that mental health problems in the UK workforce cost employers almost £35 billion in 2016.

The figures highlight that the overall costs are broken down into:

  • £10.6 billion in sickness absence;
  • £21.2 billion in reduced productivity at work, or ‘presenteeism’
  • £3.1 billion in replacing staff who leave their jobs because of their mental health.

An alarming amount of absenteeism in UK economy is attributed to stress, anxiety & depression – almost 50% in fact, which results in huge financial losses to the UK economy.

As is often the case, these significant challenges can be turned into great opportunities. One of the most overlooked strategies used to enhance organisational performance and resilience is the investment in employee mental health and wellness. Investment in these areas can deliver substantial improvements and value to the business and its workforce. Unilever are an example of an organisation who recognise the value of programmes that focus around mental health, employee wellness and occupational ill-health, reporting an ROI of 2.44x – proving that good health is good for business.

The statistics represent an opportunity to proactively address the issue; by improving the mental skills and toolsets of employees at all levels of business, and to embrace the use of technology to help drive positive change and engagement.

A key way in which we can use technology to improve mental health in the workplace is through coaching and an organisation/employee wellness app, providing tools, resources and guidance to target specific organisational objectives around employee wellbeing. These specific goals would be typically focused on helping the workforce; decreasing levels of stress, anxiety, depression and disengagement. From an organisational perspective, addressing these issues, wrongly seen as taboo, will lead to increased performance, staff retention and will maximise the individual and collective potential of your teams.

One of the main challenges when using technology in areas such as mental wellness and resilience is making the toolset accessible and relevant. Staff must see the value, benefit from its use and remain engaged – otherwise user engagement will drop-off. The paradox with self-help tools is that often in times of stress, frustration or anxiety – levels of user engagement can be at their lowest.

Technology can be utilised to improve accessibility, reduce user apathy and promote ease of use. App reminders, gamification, facial recognition, tonal patterns, behavioural and sentiment analysis are just some of the technologies used to help drive engagement – to great success.

There are two primary objectives of a corporate wellness and coaching app; to improve employee wellness and resilience, and to help improve and measure business performance.

Business performance is a subjective term. Boards are more focused on traditional performance metrics such as sales revenue, gross margin, customer retention and conversion rates – but employee wellness is often overlooked, and in any event – how can it be measured?

Using technology means organisations can measure these soft factors. Additionally, they can benefit from incredibly insightful data around the mental wellbeing of employees. Respecting the need for privacy and confidentiality, analytics can be used uncover trends and insights that many organisations were previously blind to or unable to measure. Stakeholders can drill down into data, with reports cut by region, office, business unit and even by team to compare insights, look at cause and effect and measure programme effectiveness.

Using innovative app technology to drive change, provides key measurement tools allowing organisations a ‘finger on the pulse’ of employee mental wellbeing and engagement from a strategic level, and while it’s clear that mental health is a challenge for businesses, by addressing the issue in a positive way and providing employees with the tools and coaching to manage their health, organisations will reap the benefits of their investment.

MTG have partnered with Pro Noctis, an award winning Human Performance specialist company that works with clients and organisations to create productive working environments, creating white-label employee wellness apps and self-help portals, that combines innovative technology, education, training and positive psychology – all underpinned by science, to improve wellbeing in the workplace by building mental resilience, creating a positive mindset culture and improve human performance.

MTG is now ISO certified

We are proud to announce that MTG has achieved full certification to the ISO 9001 and ISO 27001 standards and is now certificated by ISO Quality Services Ltd. Having expanded rapidly over the past 12 months MTG recognised the importance of implementing an ISO 9001 compliant QMS to ensure we maintain our high quality approach to IT service delivery.  ISO 27001 endorses our approach to information security.

Read more

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