We require a Technical Support / Helpdesk Manager to lead our 24x7x365 helpdesk and MSP support team. The right candidate will be focused on technical excellence, the highest levels of customer service and be committed to helping the company position itself as the industry leading IT MSP. Working with customers from a variety of industries, we expect an SMB-friendly, Enterprise Ready mindset.
You will have a core role on our helpdesk; not only managing and mentoring your team members, but actively participating in support tickets, escalations and maintenance tasks. Given this is an active technical role; you will need to have the passion, skills and interest in IT services and technical support provision. Read more
CEO Fraud has proved a successful strategy for hackers, especially through the use of spoofed emails, or phishing. The hacker impersonates a senior member of internal staff in order to coerce the email victims into making a financial transaction, disclosing login credentials or visiting a malware-laden website.
MTG is pleased to announce that they are now a Duo MSP Partner. Duo provides a 2FA Trusted Access solution that confirms the identity your users and the health of their devices before allowing them to connect to your network, applications or computer systems.
We are proud to announce that MTG has achieved full certification to the ISO 9001 and ISO 27001 standards and is now certificated by ISO Quality Services Ltd. Having expanded rapidly over the past 12 months MTG recognised the importance of implementing an ISO 9001 compliant QMS to ensure we maintain our high quality approach to IT service delivery. ISO 27001 endorses our approach to information security.
When it comes to IT, many staff members have become accustomed to statements such as “it is running slow today” or “oh, it always does that”. These statements are typically in reaction to switching their PC on in the morning, applications loading or opening large spreadsheets. To be clear, there can be many reasons for this slow down; a lack of pro-active Windows maintenance, no systems optimisation, internet bottlenecks, server issues or as we find more often than not – outdated computer systems. Read more
Many of our customers, particularly those in regulated sectors such as financial services and insurance, will often ask about the security and regulatory implications of utilising cloud services such as Office 365, Azure and AWS. As you would expect, Microsoft has a wealth of information outling their approach to compliance, trust and security. The UK FCA has also discussed the use of cloud extensively – which is also referenced in a paper by Microsoft. Read more
Technology plays a crucial role in continued innovation across all aspects of life driven by an insatiable demand from businesses and society. It’s an exciting and dynamic area to work in and as a technology company Manx Technology Group play their part in the constant cycle of innovation and consumption which has allowed the technology sector to grow at an amazing rate over recently years. Read more
A Hybrid Cloud Solution is where you IT infrastructure spans both your on-premise and cloud environments. That is, your business may have servers and productivity apps located in the office, but may leverage other apps or infrastructure components that are hosted in a cloud environment. In this post, we outline some of the drivers behind hybrid cloud adoption, discuss what it could look like and walk through the findings of the Microsoft ‘State of the Hybrid Cloud’ report. Read more
The way organisations purchase and consume IT and software services is changing. With the onset of cloud and SaaS applications, there has been a move away from traditional models of purchasing and maintenance towards subscription based delivery models. Opex is now the new norm. Enterprises are now demanding the latest technologies and features, inherent security, predictable costs and the highest levels of service – delivered under a subscription model. Read more
Each year, the Internet Trends report is published by Kleiner Perkins and Mary Meeker. In total there is a whopping 355 slides! We have highlighted 50 key takeaways that are both thought provoking and may help decision making in your business (or your life!).
What is clear, it is an exciting time to be in business – but you must stay ahead of the trends. Read more