We are absolutely thrilled to introduce our newest intern at Manx Technology Group (MTG), the impressively talented Lewis. Lewis is a proud Manx native and a rising star in the fields of Virtual Theatre and Digital Experiences, studying for his BA (Hons) at the esteemed Rose Bruford College, London. Read more
AI-powered language models, such as Chat GPT, are transforming the way businesses operate, offering incredible opportunities for efficiency, growth, and innovation. In this blog post, we’ll explore 10 simple ways you can integrate Chat GPT into your business processes to reap the benefits of this powerful technology. Read more
The advent of artificial intelligence (AI) has brought about a seismic shift in the way we live, work, and interact with the world. From autonomous vehicles to sophisticated speech synthesis, AI is revolutionizing numerous industries and rapidly transforming the global economic landscape. A prime example of this transformation is the AI Agent “Synthia CrAIne,” which was developed using cutting-edge technologies such as Auto-GPT from OpenAI and state-of-the-art speech synthesis systems. Read more
This article discusses the risks and options for small businesses as the Windows Server 2012 End of Life (EOL) deadline approaches. We explore the consequences of continuing with an unsupported operating system and present three options: upgrading to Windows Server 2022 or transitioning to cloud-based services. Our recommendation for small businesses is to migrate to Microsoft Azure, which offers seamless integration, robust security, and scalability. Read on to learn about the risks, options, and best practices for navigating this crucial transition.
In recent years, the Internet of Things (IoT) has seen an explosion of innovative new applications in various fields, including building automation, environmental monitoring, and security. One of the key components of IoT is sensors, which are used to gather data and provide insights into various processes and environments.
Among the many types of sensors available, LoRaWAN battery-powered PIR (Passive Infrared) sensors have emerged as a popular and versatile option. These sensors can detect occupancy while using low-power, long-range wireless communication technology to transmit data over long distances, making them ideal for IoT applications in remote or hard-to-reach locations. Read more
Many businesses have relied on Remote Desktop Services (RDS) or Terminal Services to provide remote access to applications and desktops. While this solution has its merits, there are common pain points, such as poor performance and shared resources. Windows 365 Cloud PCs address these issues and offer significant advantages, making them the ideal solution for your business. In this blog post, we’ll explore why you should consider partnering with MTG to transition to Windows 365 and Office 365. Read more
Microsoft 365 Business Premium includes additional features and services compared to Microsoft 365 Business Standard. These unique features primarily revolve around advanced security and device management.
In this blog post, we will explore why upgrading to Microsoft 365 Business Premium can be a game-changer for your organisation. From enhanced security measures to advanced device management, we will uncover how investing in Business Premium can streamline your IT operations, foster growth, and protect your valuable digital assets. Read more
While traditional antivirus solutions have long been a cornerstone of protection for businesses of all sizes, the rapidly evolving threat landscape requires more advanced and comprehensive security measures. Enter modern endpoint protection solutions, such as EDR, XDR, MDR, and MTR, designed to address the complex challenges that today’s small businesses face. Read more
The ability to remotely monitor river and stream levels is crucial for effective water management and reducing the impact of flooding and environmental hazards. Thanks to the Internet of Things (IoT) technology, continuous monitoring of river or creek levels in multiple locations has become more accessible and efficient.
With real-time data transmitted wirelessly, stakeholders can make informed decisions to safeguard communities, infrastructure, and the environment. This blog post delves into the components and sensors required to monitor river or creek levels, focusing on ultrasonic sensors.
The Isle of Man is home to a diverse range of industries and business types, from eGaming to financial services. As a managed IT and technology solutions provider, we understand the unique challenges small businesses face on the Island. One way to stay ahead is by embracing emerging technologies, such as generative AI and platforms like OpenAI and ChatGPT. In this blog post, we’ll explore the benefits of generative AI for small businesses, show you how to get started, and discuss how it integrates with familiar tools like Office 365 and Teams.
Generative AI refers to a category of artificial intelligence that can create new content, such as text, images, or music. It uses advanced machine learning algorithms to learn from vast amounts of data and generate new outputs based on that knowledge. ChatGPT is an example of a generative AI platform designed to understand and conversationally respond to user input.
Generative AI can help automate repetitive tasks, such as drafting emails or generating reports, freeing up your team’s time to focus on more strategic activities. This can result in increased efficiency and productivity across your organization.
You can quickly and accurately respond to customer queries by integrating generative AI into your customer support channels. This can improve customer satisfaction and help you maintain a strong Isle of Man business community reputation. AI can also judge the sentiment and tone of customer communications, highlighting any cases or e-mails that may become an issue.
In this example, we have an e-mail from a (fictional) customer complaining about their CRM.
We asked ChatGPT to do the following:
Can you analyse this e-mail and tell me:
- Customer sentiment
- Recommended actions
- Possible issues
This is the result:
Customer sentiment:
The customer sentiment in this email appears to be concerned and mildly frustrated. Jane is experiencing issues with their CRM system, and while they appreciate your assistance, they are not satisfied with the vendor’s support.
Recommended actions:
- Respond to Jane promptly, acknowledging the issue and expressing empathy for the situation.
- Investigate the CRM slowdown issue by analyzing the network usage and server loads during peak hours. This could help identify if the issue is related to the internet connection or other internal factors.
- Collaborate with the CRM vendor to gather more information and troubleshoot the issue. Their expertise may be necessary for a comprehensive solution.
- Update Jane with your findings, any identified issues, and the steps taken to resolve them. Provide an estimated timeline for a resolution if possible.
Possible issues:
- Network congestion during peak hours: The slowdown at lunchtime could indicate higher internet usage at that time, causing a bottleneck in the connection.
- Server overload: The CRM system’s servers might be struggling to handle the increased traffic during lunchtime, causing a slowdown in performance.
- Insufficient resources: The CRM system may not have enough resources allocated to handle peak usage, resulting in a degradation of performance.
- Hardware or software issues: There might be an underlying hardware or software problem causing the slowdown, unrelated to the internet connection.
As you can see, this was an accurate analysis of the e-mail and the next steps.
This is a straightforward example – and ChatGPT can handle much more complex tasks, mainly if you provide more context.
Generative AI can assist with content generation, whether it’s creating engaging blog posts, social media updates, or marketing materials. This can save you time and resources while maintaining a consistent brand voice. You can define the tone, target audience, and word count and emphasise the need for search engine optimisation or keywords. You can even share past content for the system to understand your style and tone.
Generative AI can help analyze and interpret large amounts of data, uncovering valuable insights to inform business decisions. By harnessing this technology, you can make more informed choices and stay ahead of your competitors. You can provide the system with reference material; reports, accounts and similar documents – before asking questions or seeking comparisons.
Before implementing generative AI, evaluate your organisation’s needs and identify areas where AI can provide the most value. Consider tasks that are repetitive, time-consuming, or require a high level of creativity.
Research various generative AI platforms like ChatGPT or OpenAI’s Codex to find the best fit for your business. Look for platforms that integrate seamlessly with your existing infrastructure and offer a user-friendly interface. ChatGPT can help your developers write the code to interface with OpenAI’s API!
Start with a small pilot project to test the capabilities of your chosen AI platform. Gather feedback from users and make adjustments as needed to optimize performance.
Based on our own experience, the following areas are easy to implement:
Microsoft offers AI-powered services that integrate seamlessly with Office 365 and Teams, enhancing collaboration and productivity. One example is Microsoft’s Power Automate, which can help automate workflows and streamline tasks. Additionally, Copilot, an AI-powered code completion tool, can assist developers in writing code more efficiently within the Visual Studio Code environment.
Incorporate AI-driven features like Microsoft’s Text Analytics and Translator services to automatically analyze and translate text within your Office 365 applications. This can help you better understand customer sentiment and improve communication with international clients.
Visual Studio Code developers can use Copilot, a generative AI tool that provides code suggestions based on context. By integrating Copilot into your development process, you can reduce the time and effort spent on coding tasks. Copilot is rolling out in 2023 and will be incorporated into a range of Microsoft 365 products and services.
You can learn more about Copilot here:
Introducing Microsoft 365 Copilot | Microsoft 365 Blog
Microsoft’s AI Builder allows you to create custom AI models that integrate with Power Apps and Power Automate within Teams. This can help you automate routine tasks directly from the Teams interface, such as approving expenses or managing customer support tickets.
MTG can assist your organisation in several ways:
Generative AI has the potential to transform the way small businesses in the Isle of Man operate, enhancing productivity, customer experience, and decision-making capabilities.
By understanding the benefits and integrating AI platforms with familiar tools like Office 365 and Teams, you can stay ahead of the curve and maintain a competitive edge in your industry.