Customer sentiment: The customer sentiment in this email appears to be concerned and mildly frustrated. Jane is experiencing issues with their CRM system, and while they appreciate your assistance, they are not satisfied with the vendor's support. Recommended actions: Respond to Jane promptly, acknowledging the issue and expressing empathy for the situation. Investigate the CRM slowdown issue by analyzing the network usage and server loads during peak hours. This could help identify if the issue is related to the internet connection or other internal factors. Collaborate with the CRM vendor to gather more information and troubleshoot the issue. Their expertise may be necessary for a comprehensive solution. Update Jane with your findings, any identified issues, and the steps taken to resolve them. Provide an estimated timeline for a resolution if possible. Possible issues: Network congestion during peak hours: The slowdown at lunchtime could indicate higher internet usage at that time, causing a bottleneck in the connection. Server overload: The CRM system's servers might be struggling to handle the increased traffic during lunchtime, causing a slowdown in performance. Insufficient resources: The CRM system may not have enough resources allocated to handle peak usage, resulting in a degradation of performance. Hardware or software issues: There might be an underlying hardware or software problem causing the slowdown, unrelated to the internet connection.

Unleashing the Power of Generative AI for Small Businesses

The Isle of Man is home to a diverse range of industries and business types, from eGaming to financial services. As a managed IT and technology solutions provider, we understand the unique challenges small businesses face on the Island. One way to stay ahead is by embracing emerging technologies, such as generative AI and platforms like OpenAI and ChatGPT. In this blog post, we’ll explore the benefits of generative AI for small businesses, show you how to get started, and discuss how it integrates with familiar tools like Office 365 and Teams. Read more

Driving Sustainability with Data: How MTG’s New Product is Promoting Active Travel

Transportation has become critical for reducing carbon emissions as businesses become increasingly committed to sustainability and environmental, social, and governance (ESG) goals. By promoting active travel options like walking and cycling, companies can reduce their carbon footprint and promote healthier lifestyles among employees. However, data collection and data-driven decisions can be challenging without the right tools. That’s where MTG’s new product comes in. Read more

Balancing Profitability and Compliance: The Role of Managed IT Services in Financial Services

Maintaining a balance between profitability and compliance can be daunting in the highly regulated financial services industry. Small financial services businesses are subject to various controls by regulators and cyber-insurers, making compliance a critical aspect of their daily operations. At the same time, these businesses must also focus on growing and maintaining their bottom line. This is where managed IT services for financial services come into play, offering a comprehensive and cost-effective solution enabling financial services firms to achieve their compliance and profitability goals.

RMM for Patching, Monitoring, and Management

One of the cornerstones of a well-managed IT infrastructure is staying up-to-date with software patches and updates. Remote monitoring and management platforms automate this critical process, ensuring your systems are always patched, monitored, and managed. By deploying RMM, MTG can help small financial services businesses significantly reduce their exposure to potential security vulnerabilities, minimize the risk of data breaches, and maintain compliance with regulations.

Sophos Intercept-X and MDR for Advanced Threat Protection

As cyber threats evolve and become more sophisticated, financial services firms must proactively protect their sensitive data and comply with regulatory requirements.

Sophos Intercept-X and Managed Detection and Response (MDR) provide advanced threat protection by leveraging artificial intelligence and machine learning to detect and neutralize malware, ransomware, and other cyber threats. By incorporating Sophos Intercept-X and MDR into your IT security strategy, you can achieve a higher level of protection for your business and ensure regulatory compliance.

Sophos MDR
Sophos MDR (Managed Detection and Response) boasts some of the best response times in the industry.

24×7 Helpdesk for Support

In the fast-paced world of financial services, issues can arise at any time. Access to a 24×7 helpdesk for support is essential to keeping your business running smoothly. Our dedicated team of experts is always available to address any IT challenges, providing prompt and efficient resolutions. This level of support ensures minimal downtime, allowing your financial services firm to remain productive, competitive, and compliant.

Expertise in Office 365 and Familiarity with Purview Compliance Tools

Microsoft Office 365 is a popular choice for many financial services businesses due to its robust suite of productivity tools and cloud-based infrastructure. Our team of experts is well-versed in Office 365 and can help you make the most of its capabilities.

Additionally, we are familiar with Purview, Microsoft’s suite of compliance tools, including eDiscovery, which streamlines the process of searching, locating, and preserving data required for regulatory purposes. By leveraging our expertise in these areas, your business can enhance its operational efficiency and compliance posture.

Take action on insider risk management cases
Microsoft Purview Insider Risk Management correlates various signals to identify potential malicious or inadvertent insider risks, such as IP theft, data leakage and security violations. Insider risk management enables customers to create policies to manage security and compliance.

Security Controls to Ensure Compliance

Implementing strong security controls is paramount for financial services firms seeking to comply with regulations. Our managed IT services include several security measures, such as Sophos Intercept-X for advanced threat protection, multi-factor authentication (MFA) to verify user identities, and automated patching and auditing to ensure your systems are up-to-date and secure. These security controls safeguard your business from potential cyber threats and help you achieve and maintain regulatory compliance.

A Range of Backup Solutions

In the event of data loss or a system failure, having a reliable backup solution is crucial for any financial services business. Our managed IT services offer a range of backup options tailored to your specific needs, ensuring your critical data is always protected and easily recoverable. By implementing a robust backup strategy, you can minimize the impact of data loss incidents on your business operations and maintain compliance with data protection regulations. These include off-site backups, cloud backups and cloud-to-cloud backups (i.e. Office 365)

Cost Savings: A survey conducted by CompTIA found that 46% of managed services users have cut their annual IT costs by 25% or more, while 50% of them have experienced a cost reduction of 1% to 24% (source: CompTIA, 2020 Trends in Managed Services). Cost savings on IT infrastructure and maintenance can positively impact a business's overall profitability.

Conclusion – Managed IT Services

Balancing profitability and compliance in the financial services sector can be challenging, but it becomes much more achievable with the right managed IT services partner. Our comprehensive suite of services, including RMM, Sophos Intercept-X, 24×7 helpdesk support, Office 365 expertise, and robust security controls, enables small financial services businesses to meet their compliance requirements while focusing on growth and profitability.

By partnering with us, you can rest assured that your IT infrastructure is in expert hands, giving you the freedom to concentrate on what truly matters: the success of your business.

Microsoft Loop: Primer – The Ultimate Collaborative Tool for Small Businesses

As a small business, staying connected and organized is crucial to success. At MTG, we know the importance of having the right tools at your fingertips. That’s why we’re excited to introduce you to Microsoft Loop, the ultimate collaborative tool for small businesses.

This powerful new platform is designed to make teamwork a breeze, enabling you to streamline your workflow and keep everyone on the same page. In this blog post, we’ll dive into the key features of Microsoft Loop and how it can benefit your small business. Read more

Windows 365 Cloud PC

Introduction to Windows 365 Cloud PCs

Windows 365 Cloud PCs are the perfect solution for the modern workforce who wish to work securely and remotely. Cloud PCs enable secure remote working while retaining the familiar Microsoft Windows experience.  Securely stream your personalised Windows experience from Azure, including your desktop, apps, settings and content – anytime, from any device. Read more

Monitoring air pollution with Internet of Things (IoT)

Location marketing tends to focus on employment opportunities, local scenery, commute times, broadband speeds and public service performance – however, there is a growing interest and awareness of the importance of air quality and pollution on health. With the emergence of air quality monitoring systems and IoT technologies, the availability of data relating to air quality and pollutants is ever-increasing.
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Measuring Turbidity with IoT – Water Quality

We regularly speak to customers who have a requirement to measure turbidity levels in water supplies, rivers and other bodies of water. IoT is a powerful and cost-effective way to measure turbidity and transmit the results for analysis, visualisation and reporting.

Turbidity is the loss of transparency, cloudiness or haziness of fluid due to the presence of particles that are invisible to the human eye. These suspended solids cause the water to appear murkier, as the turbidity increases. Smart water solutions and IoT have specialist sensors that can measure turbidity levels.

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